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Job Description
Decagon is seeking a Senior Software Engineer for their Voice team to build low-latency, asynchronous infrastructure for enterprise conversational AI agents. You will architect and implement systems powering millions of voice interactions, focusing on integrating and orchestrating cutting-edge multimodal AI models.
Key Information
- Location Model: On-site
- Location Details: N/A (Presumably office-based where Decagon operates, but not specified)
- Salary Range: N/A
- Years Experience Min: 5+ years
- Employment Type: Permanent
- Company Industry: SaaS (Conversational AI / Enterprise AI)
- Visa Sponsorship: N/A
- Relocation Assistance: N/A
- Working Hours: N/A (Assumed standard office hours but flexible based on mention of "Take what you need vacation policy")
Technical Stack
- Core (Must-Have):
- Python
- Typescript
- Asynchronous Programming
- Nice-to-Have:
- N/A
Role & Responsibilities
- Key Responsibilities:
- Architect and build low-latency infrastructure for voice interactions.
- Develop methods to orchestrate AI models with extreme latency constraints.
- Develop techniques for evaluating state-of-the-art audio models (STT, TTS).
- Architect highly asynchronous, multimodal systems.
- Build automation for monitoring and detecting issues across millions of calls.
- Must-Have Qualifications:
- 5+ years of industry software engineering experience.
- Proficiency with Python, Typescript, and asynchronous programming.
- Comfort with debugging complex systems failures in deep tech stacks.
- Nice-to-Have Qualifications:
- Experience working with multi-modal models.
Company & Culture
- Benefits Highlights:
- Medical, dental, and vision benefits.
- Take what you need vacation policy.
- Daily lunches, dinners, and snacks in the office.
- Potential Red Flags / Things to Note:
- On-site only location (no specific location mentioned).
- Salary range not provided.
- Limited details on engineering culture beyond "own their work end-to-end" and "trusted to make a real impact".
- Company Culture Snippets:
- Engineers own work end-to-end.
- Trusted to make a real impact.
About Decagon: Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations. We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil , and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. About the Team The Voice team at Decagon builds AI voice agents that don't just answer questions—they understand context, respond with genuine empathy, and solve complex problems with surgical precision. Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues. About the Role On the Voice team, you’ll architect and build the lightning-fast infrastructure that powers hundreds of millions of voice interactions annually. You will develop cutting-edge methods to orchestrate high intelligence models within extreme low-latency constraints. Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges, builds elegant solutions that scale to millions of users, and creates automation that prevents problems before they happen. In this role, you will Develop techniques for evaluating state of the art speech-to-text, text-to-speech and other audio models Architect highly asynchronous, multimodal systems that operate on both audio and text-based data Build automation that monitors and detects intermittent issues across hundreds of millions of calls Your background looks something like this Have 5+ years of industry experience in software engineering Proficiency with Python, Typescript and asynchronous programming A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary Prior experience working with multi-modal models Benefits Medical, dental, and vision benefits Take what you need vacation policy Daily lunches, dinners and snacks in the office to keep you at your best
Job Details
Salary
357500.0
Location
Remote / San Francisco, United States
Key Skills
PythonTypescriptAsynchronous Programming