Software Product Manager

Overview: If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Software Product Manager, Claims to help shape the future of claims technology. This role will focus on building and enhancing digital tools that optimize claims processing, policyholder experience, and operational efficiency. You will play a key role in developing solutions that improve claims intake, automation, triage, and resolution. You’ll collaborate closely with engineering, data science, and claims teams to ensure our products drive efficiency, accuracy, and customer satisfaction. This is an exciting opportunity for a candidate with a strong analytical mindset, technical fluency, and a passion for solving complex challenges in insurance and claims management. What you’d be doing: Define and execute the product strategy and roadmap for claims-related digital tools, ensuring alignment with business objectives and user needs. Develop solutions that enhance claims intake, automation, triage, and settlement processes, improving efficiency and accuracy. Work with engineering and data science teams to leverage AI, automation, and data-driven insights to streamline claims decision-making. Partner with claims, policyholder and producer service teams to identify pain points and optimize workflows. Own product discovery efforts, engaging with end users, analyzing data, and researching market trends to drive prioritization and innovation. Define and track key success metrics, using data to measure impact, iterate on solutions, and continuously improve claims processes. Balance short-term execution with long-term strategy, making trade-offs between speed, scalability, and impact. Foster cross-functional collaboration to ensure seamless integration of claims technology into SageSure’s broader product ecosystem. We’re looking for someone who has: 3-5 years in product management experience, preferably in insurance, fintech, or other operations-heavy industries. Experience in claims technology, insurance operations, or workflow automation, with a strong ability to ramp up quickly in complex domains. Technical fluency, with an understanding of APIs, data pipelines, automation, and AI-driven decision-making. A strong analytical mindset, with experience using data to drive product decisions and measure impact. Excellent problem-solving skills, with the ability to navigate ambiguity and competing priorities. Experience working with engineering teams and familiarity with agile software development practices. Strong communication and storytelling skills, with the ability to engage executives , engineers, designers and frontline claims professionals. Highly preferred candidates also have: Experience working with claims management platforms, claims analytics or in the claim lifecycle. A track record of delivering process improvements and automation in complex operational environments. Experience using geospatial data, AI/ML, or automation to enhance claims processing. A passion for building customer-centric products that improve policyholder experiences. Software at SageSure: Originally founded as a software and analytics business, SageSure's proprietary technology has always been a key source of competitive advantage. We offer agents and policyholders best-in-class, modern capabilities to quote and bind insurance, service policies, and submit and track claims. We operate a microservices-based SaaS platform and conduct a substantial share of our business through our API. Our software product, engineering, and operations teams set the bar for talent in our industry. We work remotely from numerous states across the country and are always looking for exceptional individuals to join us. We are continually innovating with modern tools and technologies, and we welcome new perspectives. An ideal candidate will have a passion for some of our key technologies and advocate pragmatic industry practices around availability, scalability, security, and automation. A cloud-based infrastructure, continuous integration and delivery, and a quality-first approach help us to better deliver software. A metrics-driven mindset has become part of our DNA and helps us make data-driven decisions. If you have interests across these domains, we want to help grow and foster them. About SageSure: Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders. SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington. SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more. SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work. Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.