Job Description
Join Fountain as a Senior Software Engineer focused on diagnosing and resolving complex code issues within our talent acquisition platform. This role emphasizes collaboration with customer-facing teams to fix customer problems and implement customer-specific solutions, making a significant impact on client satisfaction and platform improvement.
Key Information
- Location Model: Hybrid
- Location Details: Guadalajara, Mexico (2-3 days/week required in office)
- Salary Range: N/A
- Years Experience Min: 2+ years
- Employment Type: Permanent
- Company Industry: SaaS (Talent Acquisition)
- Visa Sponsorship: N/A
- Relocation Assistance: N/A
- Working Hours: Flexible (global collaboration required)
Technical Stack
- Core (Must-Have):
- JavaScript (React, TypeScript, Node) OR Ruby on Rails (Sidekiq, React)
- Testing (Jest/Playwright, Capybara, TDD)
- Nice-to-Have:
- Event-driven architectures
- Serverless architectures
- High volume architectures
- API strategies
- MongoDB
- AWS
- Microservices
- Web security
- Agile methodologies
Role & Responsibilities
- Key Responsibilities:
- Troubleshoot and fix production software issues.
- Implement customer-specific features and integrations.
- Collaborate with Support, CS, and Professional Services teams.
- Contribute to product feature development and maintenance.
- Standardize and integrate frequently requested functionality into the core application.
- Must-Have Qualifications:
- 2+ years of relevant software engineering experience.
- Proven experience troubleshooting production software issues.
- Proficiency in JavaScript/Node/React/TypeScript OR Ruby on Rails.
- Experience with testing methodologies and frameworks.
- Excellent written and verbal English communication skills.
- Nice-to-Have Qualifications:
- Experience in B2B SaaS startup environments.
- Experience in remote international settings.
- Familiarity with advanced architectural patterns (event-driven, serverless, high volume, microservices).
Company & Culture
- Benefits Highlights:
- Competitive health insurance plans.
- Christmas bonus (Mexico).
- Flexible time off.
- Paid holidays.
- Annual allowances for education, home office, cell phone, and wellness.
- Potential Red Flags / Things to Note:
- No salary range provided.
- Required hybrid presence in Guadalajara, Mexico.
- Company Culture Snippets:
- Globally distributed team with emphasis on collaboration across time zones and cultures.
- Equal opportunity workplace with focus on diversity and inclusion.
Position Overview: When it comes to software engineers, there are two types. Moriarty and Sherlock. The Moriartys of the world want to create some elaborate web of code, building a plan from the ground up, accounting for every detail and eventually ruling the world. The Sherlocks of the world want to dig into an elaborate web of code, and figure out what went wrong. They deduce…they investigate…and when they solve it, they can’t help but tell everyone. This is a role for the Sherlocks. You love digging into code, and figuring out what is wrong. You love fixing code that isn’t working right, or just making it better. You’re ready to expand your software development career by helping some of the largest companies in the world maximize their use of Fountain’s hiring platform. Working with the Support, Customer Success and Professional Services teams you’ll help make our customers' problems melt away, and help implement customer specific features. You’ll work with our Product and Engineering teams to make sure that we are always improving and making Fountain all that it can be. If this sounds like you, then the game is afoot. This role requires collaboration within a globally distributed organization, spanning different time zones, continents, and cultures (including Western and Northern Europe, USA, South Africa, Mexico, and more). What you'll be doing: Develop, test, and maintain product features Collaborate to enhance core stack technologies and architecture Review and collaborate with other developers' work Ensure the quality, reliability, operations, and security of your product Collaborate closely with the product team throughout the product life cycle Implement and maintain the stack using best practices and current pragmatic boundaries Becoming an expert in Fountain’s application, and working with product managers, customer support, and developers to understand features and the intentions behind them Working with Fountain’s Product team to standardize and integrate frequently requested functionality into the core application What you should bring: 2+ years of Experience Javascript framework [React, Typescript, Node, etc] OR 2+ years of Experience Ruby on Rails [Sidekiq, React, etc] Testing experience with Jest / Playwright, Capybara or TDD methodologies. Performance oriented Proven experience troubleshooting and solving production software issues Empathy for the customers Attention to detail An entrepreneurial mindset Demonstrated experience in a product-oriented software development Ability to work independently and confidently, even in dynamic situations and with limited information Excellent communication skills, both written and verbal, in English, to facilitate effective collaboration with the team. Nice to have: Experience in B2B SaaS startup environments and remote international settings is strongly preferred Familiarity with event-driven architectures, serverless architectures, high volume architectures, API strategies, MongoDB, AWS, micro-services, web security, and Agile methods is highly desirable Location: This role is hybrid and will require 2-3 days/week in our Guadalajara office Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. What do you have to lose? The benefits we offer in Mexico include FULL TIME EMPLOYMENT Competitive health insurance plans Christmas bonus Flexible time off Fountain-wide perks including paid holidays, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements. Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status. For information about how we use your information and the rights you have with respect to your information, visit our Privacy Policy. #LI-Remote
Job Details
Location
Remote / Guadalajara, Mexico
Key Skills
Ruby On RailsTroubleshootingJavascript FrameworksAttention To DetailExcellent Communication SkillsEmpathyEntrepreneurial MindsetProduct Oriented Software DevelopmentRemote Work CapabilitiesTesting Frameworks (jest, Playwright, Capybara)