Software Engineer - Platform Monitoring (Remote, USA)

This is a remote position and we're considering candidates in Canada only. Residents of Quebec are not eligible for this role. Software Engineer - Platform Monitoring About our Platform (at Grafana Labs): Grafana Cloud moves millions of metrics, log lines, and traces per second from our customers' environments into a highly available, low-latency stack that processes and stores these data and serves them to dashboards and alerting tools. We aim to grow this to hundreds of millions per second, and it's critical that as we grow, we improve our performance, increase our reliability and security, and do it efficiently and effectively. The Internal Engineering Platform delivered by the Platform department provides application engineers with the tools, systems, and Kubernetes clusters they need to build, deploy, and run their workloads. Platform roles at Grafana Labs are looking for engineers with a passion for performance and reliability who enjoy taking projects from conception to production. We organize ourselves into squads to allow focus on Cloud Infrastructure, Networking, and Security, engineering Productivity, Monitoring, and US Federal compliance. Because we deploy production services, we have on-call rotations to ensure the system's health. Everyone at Grafana Labs tries to incorporate and use our product lineup in their day-to-day lives, so being on call is an important way to understand our system and how people use our products. About the squad & the role: We are hiring for the Platform Monitoring Squad, which is responsible for managing cloud service provider resources and observability (often referred to as o11y). This includes tasks such as managing costs and creating dashboards. The design for cloud observability incorporates critical elements like Prometheus, global Alertmanager, and meta-monitoring. Additionally, the squad will work on customer stack configuration management libraries and tooling, client tooling for configuration management, and the management of business-critical dashboards. For example, our Crossplane dashboards use the prometheus data sources to create a Grafana dashboards with the heatmap and timeseries panels. Ultimately, we support teams developing important products like Grafana, Mimir, Loki, and Tempo. Examples of projects you could be working on: Allocation management and utilization monitoring customer stack config management libraries and builders tooling Terraform and Crossplane Providers for Grafana Cloud Responsibilities Ideally, the successful candidate's responsibilities will center around helping the team to design, compare and choose appropriate solutions for (at least some) of the following things: Cloud service provider resource o11y Create cost alerts Help with improving cloud-cost margins Improve the reliability of autoscaling tools Investigate CSP unallocated resources Business-critical dashboard management Requirements: Experience working in a Platform group delivering services to internal users and customers Experience/interest in implementing, integrating, and maintaining observability systems and processes Nice to have: Experience with Terraform CLI tooling experience Familiarity with Kubernetes administration Worked on the correlation of application performance to an application technology stack Microservices Telemetry querying Visualization and reporting OpenTelemetry Go would be ideal In the US, the Base compensation range for this role is $ 123,933 - $148,719. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country-specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack , both featuring scalable metrics ( Grafana Mimir ), logs ( Grafana Loki ), and traces ( Grafana Tempo ). Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page . Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. For information about how your personal data is used once you’ve applied to a job, check out our .