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Job Description
Join Lap of Love, a national leader in in-home end-of-life pet care, as a Software Support Analyst. You will provide essential support for our proprietary practice management software, troubleshoot user issues, and perform QA testing to ensure smooth operations for our veterinary teams and clients.
Key Information
- Location Model: Remote
- Location Details: Remote with required semiannual travel to Florida (up to 3 days each trip).
- Salary Range: $75,000 USD per year
- Years Experience Min: N/A
- Employment Type: Permanent
- Company Industry: Veterinary/Pet Care (End-of-life services)
- Visa Sponsorship: N/A
- Relocation Assistance: N/A
- Working Hours: Standard 8AM - 5PM (Local Time implicitly based on remote worker's location, requires availability for collaboration during business hours)
Technical Stack
- Core (Must-Have):
- Proprietary practice management software (specific details not provided, requires quick learning of internal systems)
- Nice-to-Have:
- N/A
Role & Responsibilities
- Key Responsibilities:
- Troubleshoot and resolve user issues with proprietary software.
- Answer user questions regarding software functionality.
- Perform Quality Assurance (QA) testing for software bug fixes and enhancements.
- Collaborate with the Innovation and Technology department.
- Maintain up-to-date knowledge of the software platform.
- Must-Have Qualifications:
- Strong attention to detail.
- Investigative and problem-solving nature.
- Ability to collaborate effectively with others.
- Experience supporting software users (implied).
- Nice-to-Have Qualifications:
- N/A
Company & Culture
- Benefits Highlights:
- N/A
- Potential Red Flags / Things to Note:
- Specific technical stack details for the proprietary software are not provided, requiring a learning curve.
- Mandatory semiannual travel to Florida is required.
- Salary is explicitly stated and may be fixed.
- Company Culture Snippets:
- Dedicated to compassionate end-of-life care for pets.
- Focus on supporting veterinarians and pet parents.
Schedule: Monday - Friday; 8AM - 5PMClassification: Full Time - ExemptSalary: $75,000Reports To: Software Support ManagerDepartment: Innovation and TechnologyTravel Required: Yes - 2%; semiannual travel to Florida for department on-sight meetings (up to 3 days each trip)Location: RemoteLap of Love is a national practice dedicated exclusively to in-home end-of-life care for pets. We believe all pets and their families deserve the most compassionate and supportive end-of-life experience. Our veterinarians help pets and their parents with quality of life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home.Position DescriptionLap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a dynamic Software Support Analyst to support Lap of Love’s Innovation and Technology department. This individual will play an instrumental role in Lap of Love’s day-to-day operations by troubleshooting issues and questions users encounter with our proprietary, practice management software. The Software Support Analyst will also perform quality assurance testing of bug fixes and platform enhancements to keep their product knowledge up-to-date. The successful candidate will possess a strong attention to detail, have an investigative nature, and enjoy collaborating with others.
Schedule: Monday - Friday; 8AM - 5PM
Classification: Full Time - Exempt
Salary: $75,000
Reports To: Software Support Manager
Department: Innovation and Technology
Travel Required: Yes - 2%; semiannual travel to Florida for department on-sight meetings (up to 3 days each trip)
Location: Remote
Lap of Love is a national practice dedicated exclusively to in-home end-of-life care for pets. We believe all pets and their families deserve the most compassionate and supportive end-of-life experience. Our veterinarians help pets and their parents with quality of life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home.
Position Description
Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a dynamic Software Support Analyst to support Lap of Love’s Innovation and Technology department. This individual will play an instrumental role in Lap of Love’s day-to-day operations by troubleshooting issues and questions users encounter with our proprietary, practice management software. The Software Support Analyst will also perform quality assurance testing of bug fixes and platform enhancements to keep their product knowledge up-to-date. The successful candidate will possess a strong attention to detail, have an investigative nature, and enjoy collaborating with others.
Schedule: Monday - Friday; 8AM - 5PM
Classification: Full Time - Exempt
Salary: $75,000
Reports To: Software Support Manager
Department: Innovation and Technology
Travel Required: Yes - 2%; semiannual travel to Florida for department on-sight meetings (up to 3 days each trip)
Location: Remote
Lap of Love is a national practice dedicated exclusively to in-home end-of-life care for pets. We believe all pets and their families deserve the most compassionate and supportive end-of-life experience. Our veterinarians help pets and their parents with quality of life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home.
Position Description
Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a dynamic Software Support Analyst to support Lap of Love’s Innovation and Technology department. This individual will play an instrumental role in Lap of Love’s day-to-day operations by troubleshooting issues and questions users encounter with our proprietary, practice management software. The Software Support Analyst will also perform quality assurance testing of bug fixes and platform enhancements to keep their product knowledge up-to-date. The successful candidate will possess a strong attention to detail, have an investigative nature, and enjoy collaborating with others.
Job Details
Salary
$75,000
Location
Remote / Lutz, United States